This Privacy Policy explains how Cybotix Limited (trading as Cybotix Energy, https://cybotixenergy.co.nz), referred to as “we”, “our” or “us”, collects, uses and discloses information about you when you visit and use our website (the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information we collect

Personal data: name, email address, delivery and billing address, phone number, and order history – collected when you create an account, place an order, or contact us.

Payment data: payments are processed by secure third-party payment providers; we do not store your full card details on our servers.

Usage data: IP address, browser type, pages visited and similar analytics data, collected via cookies and similar technologies.

2. How we use your information

• To process and deliver your orders and provide customer support;
• To send order confirmations, delivery updates and service messages;
• To send marketing communications where you have opted in (you can unsubscribe at any time);
• To improve our website, products and services;
• To detect and prevent fraud and to comply with legal obligations.

3. Sharing your information

We share personal information only with service providers who need it to fulfil your order or run our Service – couriers and freight partners, payment processors, our order-management and accounting systems, and analytics providers – and where required by law. We do not sell your personal information.

4. Cookies

We use cookies for cart and login functionality, analytics and (where enabled) advertising measurement. You can disable cookies in your browser, though parts of the site may not function without them.

5. Data retention & security

We retain order and account information for as long as needed to provide the Service and to meet legal (including tax) record-keeping requirements. We use industry-standard safeguards including encryption in transit (HTTPS) and access controls.

6. Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at contact@cybotixenergy.co.nz. Your rights are protected under the Privacy Act 2020 (New Zealand).

7. Contact

Questions about this policy: contact@cybotixenergy.co.nz.